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GENERAL MATTERS

Overview

At TennisONE, protecting our users' privacy and security is a top priority. For this reason, we have adopted the following policy to advise you of your choices regarding the use of your personal information online. This policy describes what types of information we gather about you, how we use it, under what circumstances we disclose it to third-parties, and your rights to update or correct it.

INFORMATION ABOUT YOU

Information Gathered From All Visitors
Aggregate Data

We gather certain generic information with respect to customers' use of our web site, such as the number of unique visitors, the frequency with which they visit, and the areas on the web site that they favor. These statistics are very much like television ratings that tell the networks how many people tuned in to a program. We only use this type of data in aggregate-that is, we look at the data on a collective basis, in summary form, rather than on an individual basis. This data helps us determine the extent to which our customers use certain parts of our web site, which, in turn, enables us to make it as appealing as possible. We may also provide statistical "ratings" about how our customers collectively use our web site to advertisers, sponsors, and other companies with which we do business ("Business Partners"). We do this so they, too, can understand how often people use their areas of the site in order for them to provide you with the best possible experience. These statistical ratings do not contain any personally identifiable information about you or any of our users.

Cookies

We use a technology nicknamed "cookies" on our web site. Cookies are pieces of information or data sent to your browser from a web server and stored on your computer's hard drive for record-keeping purposes. We use cookies to make your visit to our web site easier. For example, cookies allow us to recognize you when you re-enter our web site so that you will not have to sign-in each time you visit. Cookies also allow us to count the number of unique and return visitors who use our site. Most browsers are initially set up to accept cookies. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site.

IP Addresses

We collect and analyze traffic on our web site by keeping track of the IP addresses of our visitors. An IP address is a unique number assigned to your computer when you are using your browser on the Internet. We log this information so that we can monitor things like the number of visitors visiting the web site; however, we do not link your IP address to any personally identifying information.
 
Subscribing to the TennisONE Newsletter

We send to all of our users our exclusive TennisONE Newsletter, which alerts you to new features, content, and services, premiums available on our site. From time to time, we will also send you invitations to enhance your TennisONE membership. These communications are sent to you directly by TennisONE.  

We do not share your personally identifiable information with any third parties in connection with the Newsletter unless you’ve authorized us to do so.

You can always decline the Newsletter by sending an email to: help@tennisone.com.

Offers from Our Business Partners

TennisONE also offers you the opportunity to receive money-saving offers, discounts, and promotions from our Business Partners. These communications may come from TennisONE or directly from the Partners themselves. We may also share with them certain demographic, geographic, preference, and other personally identifiable information we have gathered about you. This will help them in directing to you offers that are more likely to be of interest.

This program is conducted strictly on an opt-in basis. In order to receive the offers, you must affirmatively check the clearly marked box on our "Receive promotions from TennisONE partners" on the registration pages on our site. If you leave the box unchecked, you will not receive any offers. If you do sign up for the program but later change your mind, you are free at any time to opt-out by following the procedures outlined in Opt-Out/Changing Your Status, below.

TennisONE USES OF PERSONAL INFORMATION

If you have provided us your consent, we will use the information we have collected about you in five ways:

  • To send personalized, targeted information that we think our users will find relevant, either from TennisONE or directly from its Business Partners;
  • To include targeted advertising within such messages;
  • To send promotions and coupons based on the user's interests;
  • To contact the user for feedback and surveys; and
  • To send the user other information about TennisONE.

These communications may come via e-mail or postal mail (no telephone solicitation).

 Order Fulfillment From time to time, you may be given the opportunity to order products and services directly on the TennisONE site, the Newsletters, or in other communications you may receive from TennisONE. These orders are typically fulfilled by TennisONE's Business Partners directly. To process your order, TennisONE may provide these Partners with your name, street address, e-mail address, phone number, and credit card information. TennisONE will limit the types of information shared to the minimum necessary to efficiently process your order. However, in accepting these offers, you become a customer of the Business Partner and therefore subject to its privacy policy. We encourage you to review these companies' privacy policies and only do business with those who adhere to personal information practices with which you are comfortable.

Disclosure Exceptions

Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third-parties if we are required to do so by law or we believe that such action is necessary:

  • To comply with legal process such as a search warrant, subpoena or court order;
  • To protect the company's rights and property;
  • To investigate reports of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
  • To protect against misuse or unauthorized use of our web site and/or the TennisONE.com service; or
  • During emergencies, such as when we believe someone's physical safety is at risk.

YOUR CONTROL OVER YOUR PERSONAL INFORMATION
Opt-Out/Changing Your Status

At any time, you can change choices you have previously made as to the use of your personal information. Every communication TennisONE.com sends you will contain a clearly worded "Opt-Out" or "Unsubscribe" link allowing you to withdraw your permission for future mailings. Alternatively, you can send a blank e-mail to nomail@tennisone.com and type "Remove" in the subject field. This system is automated and must be contacted from the email address you wish to have removed. Permission changes will be honored as soon as possible after receipt. Please allow five to seven days for processing. Permission changes will however not affect any information which you provided to us and which we previously shared with our Business Partners.  

Contests and Promotions

Occasionally, TennisONE may sponsor contests and/or promotions on our sites or in our e-mail products. Participation in such contests is purely voluntary. In order to enter a contest or promotion, you may be asked to provide personally identifiable information. By entering, you agree to all of its terms and conditions, which will be clearly outlined in the rules. Where a contest or promotion is not sponsored by TennisONE.com, the identity of the sponsor will be clearly disclosed in the rules. TennisONE.com cannot be responsible for actions or policies of third-party contest sponsors. Users are encouraged to review the relevant privacy policy of the sponsor before entering.

Sale of Assets

In the event that TennisONE.com and/or its units or subsidiaries are ever sold, acquired, merged, liquidated, reorganized, or otherwise transferred, we reserve the right to transfer our user databases together with any personally identifiable information contained therein, to a third-party acquiring TennisONE.com's assets. In the event we do so, we will place a prominent notice of the sale on the homepage of our site, with links to information as to how you can change your privacy preferences.  

Changes to the Privacy Policy

TennisONE will occasionally update this Privacy Policy in response to changing business circumstances and legal developments. When TennisONE posts changes to this Policy, you will see the word "updated" next to the Privacy Policy link on the front page of TennisONE site. If there are material changes to this Policy or in how TennisONE uses your personally identifiable information, TennisONE will prominently post such changes prior to implementing the change. TennisONE encourages you to periodically review this Policy to be informed of how we are protecting your information.

USE COMMON SENSE IN ALL YOUR ONLINE ACTIVITIES

Even the best policy can't protect your online privacy and security in all circumstances. Unscrupulous advertisers, hackers, and scam artists are constantly searching the Internet looking for new targets. Your best protection is to understand the limits to privacy on the Internet and use common sense in all of your on-line activities.

Be aware that e-mail is an inherently insecure form of communication. Remember that third parties are sometimes able to illegally intercept your unencrypted messages. Anytime you visit a chat room or post a message to an on-line bulletin board, your e-mail address can be accessed by advertisers looking to compile lists for unsolicited commercial e-mail (also known as spam). Be sure that you only disclose your e-mail address in circumstances in which it is safe to do so.

Beware of scams in which persons unknown to you request your screen name, password, or credit card information. Make sure you verify the identity of anyone asking for personal information. Always monitor your children's on-line activities and educate them as to the rules for safe Internet use.

As always, if you have any questions, please feel free to contact us at help@tennisone.com.
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